Frequently Asked Questions


What does Biossentials mean?

Biossentials means ‘life essentials.’  Our name reflects the company’s belief in the power of nature and the purity she offers. Built on a foundation of health and wellness that balances eastern and western philosophies Biossentials offers an aromatherapy range of natural spa, body and beauty products for professional and home use.

Are Biossentials products natural?

Yes, our aromatherapy and traditional products are 100% pure and natural – many are organic. Our commitment to nature is our number one priority. Our vegan friendly, cruelty free ranges contain the very finest natural ingredients free from parabens, mineral oils, fillers, colourings, artificial fragrances and animal derived ingredients. Created with heart to be kind to you and the environment, our products have been expertly formulated by aromatherapy professionals to ensure you have the very finest aromatherapy experience.


What is the difference between an essential oil and a fragrance oil?

An essential oil is a pure plant extract. Most essential oils are obtained from freshly harvest plant material by a steam distillation process. Essential oils are used in aromatherapy, therapeutics, flavourings and fine perfumery. Each essential oil has a complex range of constituents which provide a diverse array of applications.

A fragrance oil is a synthetic or ‘created’ scent. It is a poor imitation of the real thing and has no therapeutic qualities.

How do I know if the essential oil I'm buying is pure?

It’s important to purchase your oils from a reputable supplier. Quality oils will state a botanical name, have a batch number and a ‘use by’ date on the label. Price is also a good indication of quality; if it is too cheap, it could be diluted or adulterated. It is important to read the labels and ingredients carefully to ensure they state that it is 100% pure and natural essential oil.

How do I use essential oils and what amounts should I use?

Massage: Wonderful way to enjoy the relaxation and therapeutic value of essential oils. Great for children and babies too. Remember to always dilute essential oils in a cold pressed carrier oil such as almond oil or grapeseed oil.

Adults: To easily remember how much essential oil to use, measure out the carrier oil and divide the amount by half to get the total amount of essential oil(s) DROPS for a 2.5% dilution.

E.g., 10 (ml of carrier oil) divided by 2 = 5 (drops of essential oil)

Children: Use 1/2 of the adult dose or 2 drops in 10ml carrier oil. For infants, use 1 drop in 10ml carrier oil.

Elderly: Use 1/2 of the adult dose.

Oil Diffusers: Scent your environment naturally. There are many different types of diffusers that can be used. Follow the manufacturer’s instructions. For ceramic diffusers that use tea lite candles, place on a heat proof mat, and keep out of reach of children and pets. Never leave candle lit burner unattended.

Inhalation: Add 1-2 drops onto tissue or hankerchief. Hold a few inches from nose and inhale as required.

Steam Inhalation: Add 3-4 drops essential oil to bowl of hot water. Cover head with towel, close eyes and inhale vapours. Not recommended for asthmatics.

Bath: Fill bath with warm water (too hot and the oils will evaporate). Add 4-6 drops essential oil(s) and agitate water to disperse oils before relaxing in the bath. Breathe deeply and enjoy the aromatic benefits of the oils.

Spritzer/Room Spray: Create a refreshing face, body or environment fine mist spray. In a 50ml amber glass bottle with fine mist spray, add 20-25 drops essential oil(s). Shake well to disperse oils, close eyes and spray. A Lavender Spritz is an excellent way to stay refreshed on a long plane journey. Remember that oils and water don’t mix, so you need to shake the bottle each time you spritz.

Essential oils and safety

Essential oils are a wonderful way to create a healthy scented home and work environment or for personal care. However, they are concentrated and potent plant extracts and should be used with respect. Please observe the following usage and safety guidelines:

Adults: Generally 6-8 drops in 10ml carrier oil, lotion base or bath.
Children: 2 drops in every 10ml unscented carrier base or bath water.
Infants up to age 2: 1 drop in every 10ml unscented carrier oil.
Pregnancy: 2 drops in 10ml carrier oil, lotion base or bath.


  • Store your oils safely away from children and pets.
  • Store your oils in an amber bottle with dripulator and cap in a cool dark environment, away from direct heat and sunlight.
  • Take care with allergies or sensitive skin. Do a patch test on a spot of skin and observe any irritation. If irritation occurs, do not use the essential oil.
  • Be cautious during pregnancy. We recommend that the use of essential oils be minimised. Some oils should not be used at all. Consult an aromatherapist for further information.


  • It is not recommended to take essential oils internally. Essential oils are very concentrated and some oils such as eucalyptus can be toxic if ingested.
  • If ingested, do not induce vomiting. Drink milk and seek medical advice.
  • Do not apply essential oils directly onto the skin. It is recommended to dilute essential oils in cold pressed carrier oils, a fragrance free lotion or balm base.
  • Citrus oils may cause skin to become sensitive to the sun – do not apply these essential oils to the skin prior to sun exposure. Allow at least 4 hours before exposing skin to sunlight.
  • Do not use oils which do not agree with you.

What do I do if my skin has a reaction to an essential oil?

Dilute the area with plenty of fragrance free carrier oil. Water will not dilute essential oils. If you are concerned, seek advice from a health care practitioner.

How long do Biossentials products last after I have opened them?

We recommend to use Biossentials products at their freshest for best results. Each of our products will have a ‘use by’ date on the label.

How do I best store my Biossentials products?

We generally recommend keeping your Biossentials products in a cool, dry place away from direct sunlight. However, if you live in a place where the temperatures can exceed 30° C (86° F) and your home gets hot, you can store your products in the fridge. You’ll still be able to enjoy efficacy, but the consistency may be change slightly.


Why do Biossentials use dark glass bottles?

So much more than pretty packaging, Biossentials’ dark amber bottles are the choice material, especially for essential oils, massage and carrier oils. Dark coloured bottles helps keep your stable by blocking out sunlight and UV rays, which can damage your product.

Is Biossentials packaging recyclable?

We are committed in doing our part for the environment. That is why Biossentials bottles and packaging is reusable and recyclable.

What is the number (B: #######) on my product?

This number is the batch number. This indicates the unique production batch of the product for full product traceability. Each batch is given a new batch number.

What does the 'use by' date on my product mean?

The ‘use by’ date gives an indication when the product should be used. Some essential oils can still be used after a ‘use by’ date has passed depending on the storage and longevity of the essential oil. For body and facial products, it is recommended to use the product according to its ‘use by’ date.


Why do some Biossentials products require me to blend them myself?

Many commercial products typically use chemical preservatives and product stabilisers which extends the product stability and shelf life between the time it is manufactured and the time that the consumer uses it. Biossentials believes in the “fresh is best” philosophy and we offer spa, body and facial products that are customised for optimum freshness and vibrant energy. Our DIY methods invites you to create individual treatments that are fresh, natural and effective, not simply scooping them ready made from a tube or a jar.


How do I know if the essential oil I’m buying is pure?

It’s important to purchase your oils from a reputable supplier. Quality essential oils will state a botanical name and have a batch number and use by date on the label. Price is also a good indication of quality, if it’s too cheap it could be diluted or adulterated. Read labels carefully to ensure they state 100% pure and natural essential oil.

Do Biossentials products contain vitamins and minerals?

At Biossentials, we believe in creating pure and natural products in its most natural state with all of its nutrients. Our products are formulated with the purest natural ingredients, such as cold pressed carrier oils with its vitamins and minerals preserved to guarantee the maximum nutritional contents of the end product.

Do Biossentials products use any harmful, irritating ingredients?

At Biossentials, we take care to ensure our environmentally friendly product range does not contain harmful and irritating chemicals, artificial fragrances and colourings, and petrochemical ingredients.

Are Biossentials products sustainably sourced?

Biossentials collaborates with suppliers around the world to acquire quality, ethically-sourced, and organic (where possible) essential oils and botanicals to create our natural products.  For example, Biossentials’ Lemongrass, Pandan & Ginger Tea is produced by a group of local Malaysian farmers that provides a sustainable way living to the local farmers and a high quality herbal tea.

Are Biossentials products tested on animals? Are they vegan friendly?

Rest assured our products are not tested on animals nor do they contain animal derived ingredients, and therefore are suitable for vegetarians and vegans. We have been Accredited Cruelty Free since 1996 by the Choose Cruelty Free Organisation in Australia. Accreditation ensures we are more than just words on a page, we actively stand by our commitment. Find out more at:

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